Inujirushi Pelvic Care Panties

Shipping costs and Methods

We currently deliver all orders for Malaysia both WM & EM via Poslaju, GDEX & PING-U for WM express delivery is using via Lalamove. Shipping costs for all packages are based on destination and the weight of the package which will be auto-calculated upon checkout when ordering.

West Malaysia & East Malaysia can enjoy Free Shipping for orders above RM200.

Please ensure the address you have provided is correct. Parcels and non-deliverable will be sent back to Bmama Maternity. In such instances, you will be charged the ‘return way’ mailing costs (as charged by the courier company), in addition to the original shipping charge that was paid to us to send the order.

After your order has been sent, you will receive via email, the tracking number where you can track the exact whereabouts of your order through the respective courier companies’ tracking system. Below are the links for the tracking system for the respective courier services that we use

For Malaysia

Poslaju: https://www.poslaju.com.my/track-trace-v2/

GDEX: https://www.gdexpress.com/malaysia/e-tracking

PING-U: https://www.tracking.my/ping-u

Delivery Schedule

Processing time: We need 2-3 working days to prepare your order according to our numerous orders every day.

Deliveries from the day of mail-out: For Malaysia are within 2-3 working days whereas international countries are within 3-5 working days. Weekends and public holidays are excluded.

Customs and Import Duties

You may subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from 9monthsmaternity.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

We may charge you a redelivery fee if the parcel is returned to us uncollected.

Return & Refund Policy

Do you accept Returns & Exchange Items ?

We provides returns & exchange for all items, except Sale items (eg : special codes discount), accessories and specifically stated non-returnable items. Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.

*Sales items may have slight defects/color descrepancies /measurements descrepansie and are strictly not returnable / exchange.

Term & Conditions

• All Item(s) must be returned in original condition (same packaging, unaltered, unworn, unwashed and with tags intact)
• Not applicable for Sale items, accessories, and specifically stated non-returnable items.
• Orders placed using discount codes are not applicable for exchange and returns.
• All items must be shipped back to Bmama Maternity within 14 working days upon item received.
• Returns can only be made one time per order number, meaning that any order made with return credit cannot be returned the consequent time.
• Buyers hold full responsibility until the parcel reaches us. 
• We recommend using courier services with tracking numbers so as to minimize the risk of loss parcel.
• We only refund in credit terms. No cash refund(s) are allowed. 
• Refund would only be done as store credit coupon, strictly no cash refund is allowed.
• You will be issued a store credit coupon equivalent to the purchase price of each returned item(s), valid for 90 days. Delivery fees to return your order, if any, will not be refunded.
• Store credit coupon can only be used once, not applicable with any other further discount and must be redeemed within 90 days from the date of issued.
• Store credit coupon cannot use to pay shipping fees, only can use store credit coupon to buy items.
• All return/exchange requests will be processed within 14 working days upon receipt of returned items.
• All return & exchange shipping cost will be borne by buyer (West Malaysia RM8/ East Malaysia RM12).
• Return won't be accept if we do not receive RETURN NOTICE/RETURN FORM from Facebook Messenger / Instagram Direct Message / Whatsapp.
• We reserve the right to reject any returned item if it doesn't meet all mentioned conditions.
• All returns which do not meet the above-mentioned criterias will be strictly declined and forfeited.

Return & Refund Policy

Do you accept Returns & Exchange Items ?

We provides returns & exchange for all items, except Sale items (eg : special codes discount), accessories and specifically stated non-returnable items. Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.

*Sales items may have slight defects/color descrepancies /measurements descrepansie and are strictly not returnable / exchange.

Term & Conditions

• All Item(s) must be returned in original condition (same packaging, unaltered, unworn, unwashed and with tags intact)
• Not applicable for Sale items, accessories, and specifically stated non-returnable items.
• Orders placed using discount codes are not applicable for exchange and returns.
• All items must be shipped back to Bmama Maternity within 14 working days upon item received.
• Returns can only be made one time per order number, meaning that any order made with return credit cannot be returned the consequent time.
• Buyers hold full responsibility until the parcel reaches us. 
• We recommend using courier services with tracking numbers so as to minimize the risk of loss parcel.
• We only refund in credit terms. No cash refund(s) are allowed. 
• Refund would only be done as store credit coupon, strictly no cash refund is allowed.
• You will be issued a store credit coupon equivalent to the purchase price of each returned item(s), valid for 90 days. Delivery fees to return your order, if any, will not be refunded.
• Store credit coupon can only be used once, not applicable with any other further discount and must be redeemed within 90 days from the date of issued.
• Store credit coupon cannot use to pay shipping fees, only can use store credit coupon to buy items.
• All return/exchange requests will be processed within 14 working days upon receipt of returned items.
• All return & exchange shipping cost will be borne by buyer (West Malaysia RM8/ East Malaysia RM12).
• Return won't be accept if we do not receive RETURN NOTICE/RETURN FORM from Facebook Messenger / Instagram Direct Message / Whatsapp.
• We reserve the right to reject any returned item if it doesn't meet all mentioned conditions.
• All returns which do not meet the above-mentioned criterias will be strictly declined and forfeited.