SHIPPING & DELIVERY
What are the available delivery options and rates?
Given the current COVID-19 situation, we would like to reassure you that charleskeith.com is operating as per normal. We are still dispatching orders from our warehouse and working hard to make deliveries as safe as possible. However, you may experience order delays in the event that our couriers are unable to make deliveries. Use the tracking link sent to you after order confirmation to get real-time updates from our couriers directly. Should you have any questions, please contact our Customer Service team during our opening hours.
Standard Shipping Fee:
West Malaysia: RM7.50
East Malaysia: RM15
Free Shipping with a minimum spend of RM200
The minimum spend is only applicable after discounts and vouchers have been applied.
Peninsular Malaysia: 2-4 working days
East Malaysia (Sabah, Sarawak, Labuan): 5-10 working days
International countries: 5-10 working days.
Weekends and Public Holidays are excluded.
*Working days refer to Mondays to Fridays, not including Saturdays, Sundays, and Public Holidays in Malaysia. Orders placed and confirmed by 1700 hours will be processed on the same day, while orders placed and confirmed after 1700 hours on Friday, Saturday, or Sunday will be processed on the next working day.
How can I track my order status?
If you opt for guest checkout, you will not be able to view your order status.
For further assistance, please contact us at firstname.lastname@example.org
Your order is currently being processed.
|Shipped||Your order has been sent to the designated courier company.|
|Cancelled||Your order has been cancelled.|
Your order has been successfully received.
Can I change my shipping address after my order has been dispatched?
Unfortunately, we are unable to redirect orders once your items have been shipped. If the address provided is incorrect, the package will be returned to us by the delivery agent or the unintended recipient.
Please ensure you provide the correct shipping address. Check your address carefully when placing an order and ensure you choose the right location in the shipping address field. To remove an outdated or incorrect address from your account, sign in to your account and edit/update your address in your Address Book.
If no one is available at the delivery address to receive the package, the delivery agent will leave an “unable to deliver” note at the location and it’s up to you to follow up and arrange for another delivery date. Please note that any additional shipping charges for attempted delivery and returning shipping charges will be borne by you.
How is a failed delivery processed?
Most of our delivery agents make two attempts to deliver a parcel and they may require a signature upon delivery of parcel. It is generally up to the delivery agent’s discretion to determine whether a signature is required. If the first round of delivery is unsuccessful, the agent will contact the recipient using the given contact number to rearrange for another delivery date. If the recipient fails to receive the package after the two delivery attempts, the package will be returned to Bmama Maternity
Where does Inujirushi Malaysia ship to?
Malaysia, Singapore, Thailand, Indonesia, Philippines, Hong Kong, Taiwan
My location is not on the list of delivery destinations, can I still place my order?
Unfortunately, we do not deliver to locations that are not on the list above.
DUTIES & TAXES
Do I have to pay duties and taxes?
We will pay “Additional Charges” for all orders shipped to Singapore, Thailand, Indonesia, Philippines, Hong Kong, Taiwan.
These “Additional Charges” include, but are not limited to, handling charges imposed by the carrier; customs handling charges; Goods and Services Tax; and Value-added Tax.
Please note that shipping and handling charges do not account for all Additional Charges.
In case you return your item to us, you shall be responsible for all taxes and/or duties imposed by the customs authorities. Should the returned item(s) be deemed not to be in its original condition, we reserve all rights to return the item to you at your cost.
Can I request for a tax refund?
We do not accept tax refunds for purchases made at Bmama.com.