Return & Refund Policy
RETURN & REFUND POLICY
Do you accept Returns &Exchange Items?
We provides returns & exchange for all items, except Sale items (eg : special codes discount), accessories and specifically stated non-returnable items. Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.
*Sales items may have slight defects/color descrepancies /measurements descrepansie and are strictly not returnable / exchange.
Term & Conditions
- All Item(s) must be returned in original condition (same packaging, unaltered, unworn, unwashed and with tags intact)
- Not applicable for Sale items, accessories, and specifically stated non-returnable items.
- Orders placed using discount codes are not applicable for exchange and returns.
- All items must be shipped back to Bmama Maternity within 14 working days upon item received.
- Returns can only be made one time per order number, meaning that any order made with return credit cannot be returned the consequent time.
- Buyers hold full responsibility until the parcel reaches us.
- We recommend using courier services with tracking numbers so as to minimize the risk of loss parcel.
- We only refund in credit terms. No cash refund(s) are allowed.
- Refund would only be done as store credit coupon, strictly no cash refund is allowed.
- You will be issued a store credit coupon equivalent to the purchase price of each returned item(s), valid for 90 days. Delivery fees to return your order, if any, will not be refunded.
- Store credit coupon can only be used once, not applicable with any other further discount and must be redeemed within 90 days from the date of issued.
- Store credit coupon cannot use to pay shipping fees, only can use store credit coupon to buy items.
- All return/exchange requests will be processed within 14 working days upon receipt of returned items.
- All return & exchange shipping cost will be borne by buyer (West Malaysia RM8/ East Malaysia RM12).
- Return won't be accept if we do not receive RETURN NOTICE/RETURN FORM from Facebook Messenger / Instagram Direct Message / Whatsapp.
- We reserve the right to reject any returned item if it doesn't meet all mentioned conditions.
- All returns which do not meet the above-mentioned criterias will be strictly declined and forfeited.