FAQs

How do I place an order? 
To order your purchase! Follow these steps:

  1. Log in to bmama.com.my. If you are a new customer, sign up as a member first.
  2. Shop by browsing through any of our products and view more details on each product page.
  3. Add your chosen size and color to your shopping cart by clicking on the ‘Add to cart’ button.
  4. Review the items you have selected by clicking on the ‘View cart’. You can change the items or remove items from your cart. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  5. To finalize your purchases, you’ll need to confirm your shipping address and billing address.
  6. Based on your shipping address, a shipping fee will be calculated and displayed on the total.
  7. Next you’ll need to choose your payment method.

Can you reserve the stock for me? I would like to order first and pay it later.
Sorry, we are unable to reserve unpaid orders. Only orders that are paid successfully can be reserved. 

After you have successfully made the payment, you will receive an email to notify you that your order is confirmed!

If you placed the order through your account, you can locate it on Order History under My Account. Please contact us at info@bmama.com.my or on live chat for further assistance.
Yes, you can amend your order within 30 minutes after you completed your order. However, you are unable to amend your order if items is shipped out.

Unfortunately, once your order has been placed successfully, you will not be able to cancel it. Depending on the status of your order, you may contact our customer service info@bmama.com.my to see what can be done.

Please check the confirmation email that has been sent earlier. If there is any missing item(s), contact us at info@bmama.com.my or WhatsApp us (010-226 7138).

All orders will be fulfilled based on available stock. If a particular product in your order does not meet our quality checks or is out of stock, your order will be processed with the remaining item(s).
Unfortunately, once your order has been placed, you are unable to modify your order. Depending on the status of your order, please contact our customer service info@bmama.com.my or whatsapp us for assistance.
Depending on the status of your order, please contact our customer service info@bmama.com.my or WhatsApp us to amend your shipping details. If your order has been shipped, it will be impossible to make any amendments to the address.
Yes, you can order through WhatsApp (010-226 7138) or DM (bmama_maternity) us. 
All the items in the website are ready-stock. However, due to human errors, mistakes may still happen once in awhile. If that happens, our customer service will contact you for exchange sizes or colors with other available items in-store.