RETURN & REFUND POLICY

Do you accept Returns &Exchange Items?

We provides returns & exchange for all items, except Sale items (eg : special codes discount), accessories and specifically stated non-returnable items. Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.

*Sales items may have slight defects/color descrepancies /measurements descrepansie and are strictly not returnable / exchange.

Term & Conditions

• All Item(s) must be returned in original condition (same packaging, unaltered, unworn, unwashed and with tags intact)
• Not applicable for Sale items, accessories, and specifically stated non-returnable items.
• Orders placed using discount codes are not applicable for exchange and returns.
• All items must be shipped back to Bmama Maternity within 14 working days upon item received.
• Returns can only be made one time per order number, meaning that any order made with return credit cannot be returned the consequent time.
• Buyers hold full responsibility until the parcel reaches us.
• We recommend using courier services with tracking numbers so as to minimize the risk of loss parcel.
• We only refund in credit terms. No cash refund(s) are allowed.
• Refund would only be done as store credit coupon, strictly no cash refund is allowed.
• You will be issued a store credit coupon equivalent to the purchase price of each returned item(s), valid for 90 days. Delivery fees to return your order, if any, will not be refunded.
• Store credit coupon can only be used once, not applicable with any other further discount and must be redeemed within 90 days from the date of issued.
• Store credit coupon cannot use to pay shipping fees, only can use store credit coupon to buy items.
• All return/exchange requests will be processed within 14 working days upon receipt of returned items.
• All return & exchange shipping cost will be borne by buyer (West Malaysia RM8/ East Malaysia RM12).
• Return won't be accept if we do not receive RETURN NOTICE/RETURN FORM from Facebook Messenger / Instagram Direct Message / Whatsapp.
• We reserve the right to reject any returned item if it doesn't meet all mentioned conditions.
• All returns which do not meet the above-mentioned criterias will be strictly declined and forfeited.

Order Information

First Name

Last Name

E-Mail

Telephone

Order ID

Order Date

Product Information

Product Name

Product Code

Quantity

Reason for Return

Dead On Arrival

Faulty, please supply details

Order Error

Other, please supply details

Received Wrong Item

Product is opened

Yes No

Faulty or other details

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